Support Policy
We are committed to providing high-quality customer support to ensure the best experience for all users of our app.
Contact Channels: You can reach our support team through the following methods:
- Email: [email protected]
- Phone / WhatsApp: +966551051968
Support Hours:
We are available to assist you during our official working hours:
- Sunday to Thursday
- 9:00 AM – 5:00 PM (KSA/local time)
Types of Support We Provide:
We offer assistance for the following:
- Technical issues or bugs within the app
- Inquiries regarding orders or listed products
- Payment problems or login issues
- User feedback or suggestions for app improvements
Response Time:
- We aim to respond to all support requests within 24 to 48 business hours.
- Urgent issues will be prioritized accordingly.
Support Limitations:
Our support service does not cover:
- Problems unrelated to the app (e.g., internet issues, device malfunctions)
- Unauthorized modifications or tampering with the app